Return Policy
Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
Return Eligibility
Returns are accepted within 15 days of the delivery date.
To qualify for a return:
- Items must be unworn, unused, and in their original condition.
- Items must be returned in their original packaging.
- Proof of purchase is required.
- Customers are responsible for the return shipping costs unless the item is damaged, defective, or sent in error.
Once we receive and inspect the returned item, a full refund will be issued for eligible returns, with no restocking fee, provided the item is returned in unused and original condition.
Non-Returnable Items
For hygiene reasons, certain earrings may not be eligible for return once opened.
Customized or personalized items are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
In these cases, Natelyrian will cover the return shipping costs and provide a replacement or full refund, depending on your preference.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
We offer a hassle-free, no-questions-asked refund for eligible items returned in their original, unused condition within the return period.
Contact
For return requests or any questions regarding your order, please contact us at:
